Frequently Asked Questions

Find answers to common questions about creating personalized children's books, pricing, shipping, and more.

Book Creation

How does the book creation process work?

How do I upload photos and what quality is needed?

Can I customize the story, text, and illustrations?

What languages do you support?

What if I'm not satisfied with the results?

What happens to my child's photo? How is it protected?

Can I order a digital version or only physical books?

What are your pricing options?

What's included in the printed price?

Can I get a digital copy with my printed book?

What payment methods do you accept?

Are there any additional fees?

What about print specifications?

Who prints my book?

Why don't you print in-house?

Does this affect the quality of my book?

What is your shipping and delivery policy?

What is your cancellation and refund policy?

What is your return policy for defective books?

How do you protect my personal data and photos?

Have questions or need help? We'd love to hear from you!